Guest Policies for Route 66 Motor Inn
Welcome to Route 66 Motor Inn! We are delighted to have you as our guest and want to ensure your stay is comfortable and enjoyable. Please take a moment to review our guest policies to help create a pleasant experience for everyone.
1. Check-In and Check-Out:
Check-in time is 2:00 pm, and check-out time is 10:00 am. Please let us know in advance if you require an early check-in or late check-out, and we will do our best to accommodate your request.
Please visit reception on check-in. If you plan to arrive outside our manned reception hours, please contact the reception to organise the late check In. Manned reception times are Mon-Fri, 7:30 am to 7:30 pm. Sat & Sun 9:30 am to 12:00 pm. Our after-hours service to you is 24/7 so please phone 0451060593 for after-hours service.
Upon check-in, a valid government-issued photo ID and a valid credit/debit card are required for verification and security purposes.
Check-out is 10 am. A late check-out is subject to availability between 10 am and 11 am. A late check-out between 11 am and 12 noon incurs a $50 fee. Any time after 12 pm would constitute another full-day fee.
2. Payment and Reservation:
Full payment for your stay is required five days before check-in. We accept major credit and debit cards and cash.
Reservations can be made online, over the phone, or in person. A valid credit/debit card is required to secure a reservation.
We may charge your credit card five days before your arrival date.
If the payment is declined, we may cancel the booking.
3. Smoking and Vaping:
Smoking and vaping are strictly prohibited in all indoor areas, including guest rooms. A designated smoking area is available.
4. Noise and Disturbances:
Please be considerate of other guests and keep noise levels down, especially between 8: 00 PM to 7:00 am.
Parties and events in guest rooms are not allowed.
6. Guest Behavior:
We expect all guests to conduct themselves in a respectful and responsible manner, refraining from any illegal or disruptive activities. F
Our housekeeping team will service your room daily, except at weekends and public holidays, unless otherwise requested. Please display the “Do Not Disturb” sign if you do not wish to be disturbed. The sign is located on top of the fridge.
9. Damages and Lost Items:
Guests will be held responsible for any damages caused to the room or property during their stay.
Route 66 Motor Inn is not responsible for lost or stolen items. In-room safes are provided for your convenience.
Complimentary on-site parking is available for registered guests. There are no numbers on the parking bays. Please do not park in front of the other than yours unless informed in the reception.
Please note that Route 66 Motor Inn and its management are not responsible for any damage to your vehicle while parked on our premises.
11. Health and Safety:
In case of emergencies, please familiarise yourself with the evacuation routes posted in your room.
Guests are responsible for their personal safety and the security of their belongings.
12. No pets allowed: Strictly no pets allowed. We absolutely love pets, but due to hygienic and health reason/s, we cannot accommodate them on our property. Violating this rule will result in an additional cleaning fee equivalent to the cleaning fee in your booking, as the housekeepers will need to do extra work.
13.No unregistered guests allowed: No unauthorised guests. Our home is prepared to accommodate ONLY the guests on the reservation. Each additional unauthorised guest will accrue a $100 fine, and your booking will be cancelled immediately without a refund.
Please be aware that failure to adhere to these house policies and booking terms may result in immediate cancellation of your booking without a refund. We value the comfort and experience of all our guests and appreciate your cooperation in maintaining a harmonious environment.
We understand that plans can change, and we strive to accommodate our guests to the best of our abilities. However, to ensure the smooth operation of our motel and provide the best possible service to all our guests, we have established the following 7-day cancellation policy:
Cancellation Timeframe: Guests must notify us of cancellations at least seven days before check-in to avoid cancellation charges which is the total booking value.
Cancellation Notification: Cancellation requests must be submitted in writing via email. The date and time of the cancellation request will be recorded for reference.
Travellers who cancel seven days or more before 1:00 AM AEST on the day of check-in are charged no fee.
Travellers who cancel less than seven days before 1:00 AM AEST on the day of check-in (including no-shows) are charged 100% of the booking amount.
Early Departures: For guests who decide to check out earlier than their original departure date, the remaining nights may not be eligible for a refund.
No-Shows: Guests who do not arrive on their scheduled check-in date without notifying us in advance will be considered a “no-show.” In such cases, the reservation will be cancelled, and the guest will be charged for the entire stay.
- Group bookings more than 5 rooms: Please cancel the booking two weeks prior to the check-in date to avoid a full charge.